Claiming Your Account

Dartmouth is implementing a new system, Oracle Identity Manager (OIM), to allow us to establish a new practice for secure passwords and to enable self-service password re-sets. For good reasons -- including protection of personal and confidential data, the campus network, and shared systems -- stronger passwords will be required across Dartmouth in the fall of 2012. We are also deploying the latest systems technologies -- the same as those used by online banking and commerce. These improvements have been endorsed by the Dartmouth Information Security Council and the Council on Computing.

The new security practice accrues two substantial benefits to you:

  • If you forget your password, you can in nearly every instance get a new one yourself, 24/7, without having to come to an IT Help Desk.
  • With your new, strong password, you will protect yourself from invasion of privacy and unauthorized access to your scholarship, data, and research, in addition to protecting Dartmouth's computing and networking infrastructure.

To claim your account you will need your NetID. This is the number printed on your Dartmouth ID proceeded by the letter "d" or "f". If you do not know your NetID, you can look it up.

  1. Go to and enter your NetID, last name and birthday. Then click submit.
    Enter your information as shown
  2. You may be confronted with a Dartmouth Web Authentication screen. If so, you will need to enter your NetID in the USERNAME field and your *current* Dartmouth.EDU password. If you do not remember your Dartmouth.EDU password, you will need to contact your help desk (see below) to have a temporary password assigned.
  3. On the next page, enter a password. Your password must include:
    • Eight total characters
    • One special (!@#$%^&*_) character in the first six positions
    • Only letters (a-z) and numbers (0-9) in the other positions

    Enter your new password twice and press submit.Enter your password twice

  4. When your password has been entered you will be asked to select four security questions. Select four questions and answers that you will remember. For example:
    Select and answer four questions
    When you have finished answering the questions you selected, press submit.
  5. Once you have successfully answered the questions you will reach a confirmation page.Confirmation Page
    If you have your email already configured on a smart device, you will need to update the stored password on that device to the new password you set in step two. If you do not have email configured on a smart phone, iPad or tablet you do not need to do anything further.

For further assistance, please email your friendly IT Support Desk.