In the News

How to Handle the Inevitable Complaint – In-House

Read article – An opinion piece by Lara Ronan, associate professor of neurology and of medicine, in which she discusses how medical residents can handle complaints against them. “Criticism does not mean you are failing. Your intelligence, compassion and commitment is—probably—not being called into question. Rather, you are actively performing a new role that requires you to learn to speak and behave in a manner defined by the culture of the institution and profession that you are joining,” says Ronan.