Trump’s Botched Condolence Call to Sgt. La David Johnson’s Widow: What We All Can Learn – USA Today

Read article - An opinion piece by Kathy Kirkland, professor of medicine and of the Dartmouth Institute for Health Policy and Clinical Practice, in which she discusses President Donald Trump's condolence call to Myeshia Johnson, the young widow of a serviceman killed in Niger. "A condolence call should be less about talking and more about listening, about being present. The only way to know the right thing to say is to listen for clues," says Kirkland. (Kirkland is participating in this year's Dartmouth Public Voices project.)