{"id":472,"date":"2026-04-13T14:27:00","date_gmt":"2026-04-13T14:27:00","guid":{"rendered":"https:\/\/geiselmed.dartmouth.edu\/cfm\/?page_id=472"},"modified":"2026-05-11T13:56:38","modified_gmt":"2026-05-11T13:56:38","slug":"human-experience","status":"publish","type":"page","link":"https:\/\/geiselmed.dartmouth.edu\/cfm\/research\/chronic-health-improvement-research-program-chirp\/human-experience\/","title":{"rendered":"Human Experience"},"content":{"rendered":"
Overview<\/strong><\/div>\n
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Human Experience (HX) is related to the concepts of coproduction, co-design, patient-centered care, engagement, and patient experience, and aligns closely with the\u00a0NAM healthcare quality domain of person-centered care<\/i><\/a>.\u00a0 HX is defined by the Beryl Institute as the lived experience of patients, families, the healthcare workforce, and the communities they serve.\u00a0 In collaboration with the Promise Partnership and Dartmouth Health Quality and Safety, CHIRP has collaborated in investigations of Care Experience, which Dartmouth Health defines as the lived experience of people resulting from the interactions they have with the health system.\u00a0 In support of the Dartmouth Health Care Experience mission to create a kind a trusting care environment for patients, families and healthcare teams, HX research collaborations have informed system level strategic planning for Care Experience and related multi-center improvement initiatives to improve experience supported by the Promise Partnership in the Care Experience Collaborative.<\/div>\n
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In 2025, Dr.\u00a0Oliver<\/span><\/a>\u00a0and Beryl Institute CEO\u00a0Jason Wolf, PhD<\/a>, co-founded the new\u00a0Center for Human Experience (C4HX)<\/i><\/a>, which will facilitate an international learning collaboratory for improving human experience in the global healthcare community.<\/div>\n
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To learn more about HX, visit the\u00a0Beryl Institute<\/i><\/a>\u00a0website. Recommended core reading in HX includes the \"Integrated Ecosystem<\/i><\/a>\" white paper, the\u00a0Experience Framework<\/i><\/a>,\u00a0<\/i>the\u00a0Declaration for Human Experience<\/i><\/a>,\u00a0<\/i>\u00a0and the\u00a0Human Experience 2030<\/i><\/a>\u00a0white paper.\u00a0 Additionally, the field of HX aligns closely with the work of\u00a0The Patient Revolution<\/i><\/a>\u00a0and\u00a0Dr. Victor Montori's Careful and Kind Care<\/i><\/a>\u00a0philosophy, as described in the book \"Why We Revolt<\/i><\/a>,<\/i>\" and in the\u00a0Foundations of Care<\/i><\/a>\u00a0online course.<\/div>\n
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Publications<\/b><\/div>\n
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Oliver BJ, Wolf J (2026). Improving Human Experience in Health Care: Leveraging \u201cHumanistic Learning Health Systems\u201d to Accelerate Change at Scale. Patient Experience Journal<\/em>; 13(1):416-419. doi: 10.35680\/2372-0247.2112.<\/a><\/p>\n

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Bartel R, Kimpson C, Lord T, Lyons V, Serge T, Oliver BJ (2026). From Talking the Talk to Walking the Walk: Reflection on Dartmouth Health's Care Experience Week. Patient Experience Journal<\/em>; 13(1):420-428. doi: 10.35680\/2372-0247.2095.<\/a><\/p>\n

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Perry J, Hahn M, Kmiec A, Oliver BJ (2026). \u201cWe\u2019ll Be Right With You\u201d: Improving Patient Experience With Complaint Management Within a Learning Health System Collaborative. Patient Experience Journal<\/em>; 13(1):429-439. doi: 10.35680\/2372-0247.2113.<\/a><\/p>\n

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Dillehay R, Verkhovsky S, Bohm A, Friedman H, Welshman D, Morong A, Karthikeyan V, Dampier J, Racine A, Oliver BJ (2026). Documentation and Dashboard Driven Quality and Safety Improvement in Interpreter Services for Limited English Proficient Patients. Patient Experience Journal<\/em>; 13(1):440-446. doi: 10.35680\/2372-0247.2114.<\/a><\/p>\n

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Rizzo E, Adams V, Perry J, Szalay N, Verkhovsky S, Holthoff M, Kennedy A, Oliver BJ (2026). A Hybrid Coaching Model in a Multi-Center Networked Care Experience Learning Collaborative. Patient Experience Journal<\/em>; 13(1):447-454. doi: 10.35680\/2372-0247.2115.<\/a><\/p>\n

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Vallee J, Stewart J, Verkhovsky S, Giudice S, Aug J, Higgins A, Perry J, Kennedy A, Oliver BJ (2026). Enhancing Provider Engagement Through Peer-to-Peer Coaching: The Provider Ambassador Program. Patient Experience Journal<\/em>; 13(1):455-460. doi: 10.35680\/2372-0247.2116.<\/a><\/p>\n

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Oliver<\/span>\u00a0BJ (2024). Improving Human Experience in Health Care: Now More Than Ever, We Must Focus on People. The Permanente Journal; 16;28(3):195-199.\u00a0doi: 10.7812\/TPP\/24.125. Epub 2024 Sep 13. PubMed PMID: 39267443; PubMed Central PMCID: PMC11404654<\/a>.<\/p>\n

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Wolf JA, Bhalla V, Carlson B, Carron J, Dixon L, Oehlert JK,\u00a0Oliver<\/span>\u00a0BJ (2024). Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare. Patient Experience Journal; 11(1);14-20.\u00a0https:\/\/doi.org\/10.35680\/2372-0247.1938.<\/a><\/p>\n

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Mai H, Ahmad J,\u00a0Oliver<\/span>\u00a0BJ. (2025). Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System. Patient Experience Journal; 12(3):120-130.\u00a0doi: 10.35680\/2372-0247.2051<\/a>.<\/p>\n

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Clark KSB, Manohar N, Ahmad J,\u00a0Oliver<\/span>\u00a0BJ (2024). Positive Deviance Theory: Leveraging Compliments Data to Guide Strategic Planning for Patient Experience Improvement in a Large Rural Health Care System. The Permanente Journal: 16;28(3):223-233.\u00a0doi: 10.7812\/TPP\/24.008. Epub 2024 Sep 9. PubMed PMID: 39246029; PubMed Central PMCID: PMC11404630.<\/a><\/p>\n

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Clark KSB, Rudell E, Setiadi D, Arrawal T, and\u00a0Oliver<\/span>\u00a0BJ (2024). Beyond Shared Decision-Making: Integrating Coproduction, Learning Health Systems, Artificial Intelligence, and Workforce Development for Patient-Centered Care.\u00a0The Permanente Journal; 23:157<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Overview Human Experience (HX) is related to the concepts of coproduction, co-design, patient-centered care, engagement, and patient experience, and aligns closely with the\u00a0NAM healthcare quality domain of person-centered care.\u00a0 HX is defined by the Beryl Institute as the lived experience of patients, families, the healthcare workforce, and the communities they [\u2026] <\/p>\n

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