The name for Dartmouth Ears comes from a Buddhist tradition. "Why does the Buddha have such big ears?" Buddhas are always portrayed as having large, pendulous ears. In Western culture, small ears close to the head are thought to be the most beautiful, but in some Eastern traditions large ears are looked upon as auspicious because they indicate wisdom and compassion. So, the Buddha is depicted as having big ears because he is the compassionate one. He hears the sound of the world - hears the cries of suffering.
Dartmouth Ears is a volunteer program at Dartmouth-Hitchcock Medical Center (DHMC) in Lebanon, NH and Veterans Affairs Medical Center (VAMC) in White River Junction, VT. The program pairs Dartmouth medical students with undergraduates to engage in patient visitation on the Medical Specialties floor (i.e. inpatient medicine) at DHMC and the mental health unit at VAMC. Volunteers provide company for patients who need to be at the hospital for one reason or another and who, sadly, often do not have anyone to see them. Some of these patients come from very far away and/or have no immediate family in the area. We seek to help these patients by hearing their stories, offering encouragement, and just being there.
Volunteering for fall-winter runs from September (after a mandatory hospital orientation) through March. To ensure that volunteers have an impact on the wards and have some sort of continuity, we require a 2-term commitment during which you put in at least one hour per week. You are free to volunteer any day of the week at whatever time best suits you and your partner(s).
Please consider signing up if you have time in your schedule. The patients love it, the nurses love it, and you get to learn about the people who live in your community while polishing your communication skills with patients. It's a win-win situation for everyone involved! When signing up, due to different orientation and volunteer requirements for each hospital, you must choose whether you want to volunteer at DHMC or VAMC.
If you are interested in receiving more information or applying for this program, please email any one of our leaders:
Geisel Medical Students
- Interest meeting for medical students only for the 2016-2017 academic year will be on September 14th, 2016 at 6:00 PM in Remsen 332
- Note: Dinner will be provided!
- Please check your email for any changes or updates!
- The interest meeting for Dartmouth undergraduates will be on September 22nd, 2016 at 6:00 PM in Carson L01
- Dartmouth Ears Applications for the 2016-2017 academic year are now available
- All undergraduates must complete the application in order to be considered for the Dartmouth Ears program!
- The application deadline is Monday September 26th 11:55 PM
- Orientation for the DHMC and VAMC sites will be during the week of October 2nd
- Please check your email for any changes or updates!
We look forward to working with you!
- VAMC Application for Voluntary Service Form
- Fingerprint Consent Form
- VA Confidentiality Form 2016
- VAMC Dartmouth Ears Program Description
- VAMC Volunteer Manual 2016
Guidelines & Helpful Hints
During my time volunteering with Dartmouth EARS, I've had the invaluable opportunity to interact with patients at DHMC. Besides having great conversations with people I would never had had the chance to interact with, EARS provided significant insight into health-care from the patients' perspective. By learning about their lives and conditions from their perspective, I began to understand that determining a diagnosis and dishing out the necessary medication is only a part of a physician's responsibilities. To comprehensively take care of a patient often times requires physicians to account for many other considerations, such as the patient's social situation, and to push themselves to explore why or how the disease/infection came about rather than only focusing on identifying and treating the patient's illness. Moreover, I recognized several important characteristics that doctors should have when dealing with patients: flexibility, open-mindedness, dependability, patience, compassion, and perhaps above all, great listening skills. Through EARS, I've had the opportunity to not only learn that the skill of listening cannot be undervalued (whether to gather patient history or simply to establish a trust with a patient) but also put that skill into practice.
My experience with Dartmouth Ears has taught me the impact that kindness and compassion can have on patients. For the past two terms I volunteered at the VA. Prior to beginning as a volunteer, I was nervous and unsure about how I would fulfill my role. I didn't know how difficult making conversation would be, what I would even talk about, and how much I would be able to have a positive effect on patients. From the very start we received positive feedback from patients, and I saw how our presence on the unit really lifted patients' spirits. Patients often complained of the monotony of the floor and expressed gratitude for having outside visitors to break up this monotony. Conversation was surprisingly easy. Some patients were more talkative than others. More social patients often inquired about our lives and were interested in hearing about Dartmouth and our future as doctors. Many patients enjoyed having someone to talk to about their current struggles and the reason for being in the hospital. I was often surprised at the very personal information that patients would disclose about their lives, including stories from their time in the service and its lasting impact, current struggles with relationships, or their feelings of depression. The process of voicing their problems seemed to be cathartic for some patients, and I believe this speaks to the value of having an unbiased listener. For patients who spoke openly about their struggles, I always offered words of encouragement, which seemed to have a positive impact. Other patients were more introverted. However, I often found that seemingly quiet patients could also benefit from talking, but needed to be approached in order to feel comfortable. I remember one patient who did not say anything for about the first half hour and did not appear to want to interact with us. In the attempt to make conversation I asked him where he was from and then told him I was from outside of Philadelphia. He immediately lit up, because he had grown up very close to where I am from. He then started talking about his childhood, which led to him discussing many other aspects of his life and his current situation. At the end of the visit he told me that I had made his week, and I could sense the improvement in his affect compared to when we first arrived. Interactions like these showed me how relating to someone on a personal level really has a positive impact and for patients who are often depressed or in distress, this is especially beneficial.
I cannot say enough about how wonderful my experience with Dartmouth Ears has been. It has been amazing way to not only learn more about patient care at DHMC, but also to build real connections with a variety of patients and learn from an inspiring MD-PhD student at Geisel. At a school where we are constantly pressured to stay busy and do activities that look great on a resume, Dartmouth Ears has been a breath of fresh air. It gives me 1-2 hours a week to remove myself from the College setting and reflect on "the big things" with the wonderful patients at DHMC. My most memorable visits have been the ones when I revisited patients from week to week, and some of them began to recognize and remember me. It was not a huge time commitment, but every visit to DHMC brightened my day and often my week. I look forward to drawing on my experiences from Dartmouth Ears as I finish my last year at Dartmouth and consider a career in health care.
Dartmouth Ears was a really great experience for me. It was unique in that I felt like I could be present for the patients and serve as an open ear. This program is unlike shadowing and it shows the more human side to medicine. All in all, a wonderful two terms.
My weekly visits to the VA have been an important part of my experience here at Dartmouth. Meeting people who have served in foreign wars and at U.S. military bases, and seeing how they are now struggling with the mental health ramifications of those experiences, has made realize how much our veterans do for our country-even though these things go unnoticed all too often.
I have enjoyed the challenge of walking into a room full of strangers and doing my best to strike up conservations with them. The more I did this, the better I became at it, to the point that now I feel confident and excited to see who might be at the hospital on any given day. I see the development of strong interpersonal skills as a "bonus" to this experience. Also, though my purpose for being there might be to provide socialization for the patients, I find myself learning many valuable lessons from them that I can take with me when I leave. Another bonus that comes form working as a pair with a medical school student is being able to learn about medical school.
Through Dartmouth EARS, I have cultivated a friendship with my partner (a student at Geisel), I have gotten an inside look at hospital operations, and I have developed the confidence to interact positively with people from all walks of life-all this while doing meaningful service.
I have been volunteering at the Veterans Affairs Hospital with Dartmouth Ears for about two years, and I have yet to find a volunteer experience that is as rewarding as this one. I have really enjoyed the almost individual attention, and really getting to know the patients. The veterans are a dynamic and incredibly interesting group of people, and each has a unique story, that I often leave feeling as if I have gained more than they have.
I loved to go on the weekends, as they days seemed a bit more relaxed, and with less activities and meetings, the veterans were really engaging. We talk about everything from families to politics. I learned the rules to hockey and gained some knowledge about the art of NASCAR racing. Sometimes, the days were more peaceful and we watched movies like "Mooseport" about a town that suspiciously reminded me of Hanover or just did a puzzle.
Working with the veterans in a more personal way, allowed me to really feel what it would be like to have a one-on-one conversation with a patient and gave me an idea of what it would be like developing relationships as a I would when I become a physician. Sometimes things get awkward and quiet, but I found the more I volunteered, the better I got at handling those situations. Occasionally, you just have to get used to the quiet and that's okay too. Working with the veterans has been some of the best experiences of my undergraduate career. It was an opportunity to get out of Hanover and experience an amazing group of people who have done some incredible things. The experience has helped me to grow as a person and given me understanding and appreciation that I will carry with me throughout my medical career.
I had lots of thoughts and worries on my first day of visiting patients through Dartmouth Ears. What should I talk about with patients who would be total strangers? What if I say something that's not appropriate? What is an appropriate thing to say anyway? However, it turned out that talking with patients, sharing my stories with them, and most of the times, just listening to their stories (being "ears" for them), became best part of my day whenever I went to visit patients. Most of the patients I visited were warm and open, and they had lots of awesome stories to share. Some patients got very interested when I told them that I was an international student, and I was always happy to talk about my experience and felt thankful that they were trying to understand who I am and the place I am from. At those times, "they" became the ears for me.